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PhotoEngine purchased directly from Oloneo come with a 30-day money back guarantee. During this period you are entitled to receive a full refund. Oloneo products purchased through an authorized reseller are subject to the return policy of that reseller. Please contact the reseller directly for details on its return policy.


oloneo photoengine download,What customer support do you provide?

Our customers are offered with a free technical support by email in English and French. Please use our support form online.

 


How do I contact the customer support?

Please use our support form online. Technical support is available in English and French.

 


What is your upgrade policy?

Our customers will be provided with all minor upgrades and updates free of charge until a major upgrade is available. Minor upgrades are typically versions x.1 or x.2.

 

Customers who have purchased PhotoEngine 30 days or less prior to the release of a new major version will benefit from a free upgrade to said major upgrade. All other customers will be offered the new major upgrade at a discount.

 


How many computers can I install PhotoEngine on?

The license allows for PhotoEngine to be installed on two computers, typically on a desktop and a laptop computer, as long as the two versions are not used simultaneously.

 


Do you offer a boxed or CD version of PhotoEngine?

PhotoEngine is currently available as a download version only. For backup purposes we suggest you make a copy on a CD.

 


Is there a trial version of PhotoEngine?

Yes, a 30-day limited, full version of PhotoEngine can be freely downloaded from the Download section.

 


oloneo hdr,What are the limitations of the PhotoEngine trial version?

There are no limitations except that the trial version will be save-disabled after 30 days. The trial version is a full version of PhotoEngine, including the user manual and the Lightroom plug-in.

 

The trial version of PhotoEngine can be freely downloaded from the Download section.

 


Does PhotoEngine come with a user manual?

Yes, PhotoEngine comes with a full user manual in English and French. The user manual can be accessed directly from within the product by clicking on the “Help” tab.

 

The user manuals can be consulted online as well and videos are also available directly from within PhotoEngine by clicking on the little video icons.

 


In which languages is PhotoEngine available?

PhotoEngine is currently available in English with a user manual in English or French.

A fully localized French version will be available at a later date and customers who purchase the current English version will have free access to the French version when it becomes available.

 


If I buy the English version now, will I have free access to the French version when available?

Yes, the French version of PhotoEngine will be available at no charge according you own a valid license of PhotoEngine.

 


What payment methods do you offer in your web store?

You can pay with VISA, MasterCard or CARTE BLEUE.

 

If you would like to order using a different payment method please contact Oloneo.

 


My favorite payment method is not available. How can I purchase a license of PhotoEngine?

If you would like to order using a different payment method please contact Oloneo.

 


Where is my serial number required to unlock PhotoEngine?

The serial number will be emailed to you after you have completed your purchase. Please make sure that your anti-spam filter will not reject emails from Oloneo.com.

 


How do I unlock PhotoEngine after my purchase?

Please have your serial number handy and launch PhotoEngine. You will then be prompted to enter your email address and serial number. WE STRONGLY SUGGEST YOU COPY (CTRL+C) THE SERIAL NUMBER IN THE CONFIRMATION EMAIL AND PASTE IT (CTRL+V) DIRECTLY IN THE UNLOCK FORM.

 

The email address must be the same that the one you used when purchasing PhotoEngine in the Oloneo web store.

 

IMPORTANT: please note that you need to be connected to Internet when unlocking PhotoEngine.

 


When unlocking PhotoEngine I am asked for an email address. Which one should I use?

You need to use the same email address that the one you used when purchasing PhotoEngine in the Oloneo web store. This email address is the one that was used to automatically register your copy after your purchase.

 

oloneo hdr IMPORTANT: please note that you need to be connected to Internet when unlocking PhotoEngine.

 


Do you have an academic pricing?

Please contact Oloneo.

 


Do you offer multi-user licenses?

Please contact Oloneo

 


Is a Mac version of PhotoEngine available?

A Mac version of PhotoEngine is not available at this time. The product runs with good performance on a dual-core Mac with Parallels Desktop 5 and similar virtual machines.

 

Please subscribe to the Oloneo newsletter to stay up to date on this subject.

 


Where can I see example images made with PhotoEngine?

Please visit the PhotoEngine user gallery or the PhotoEngine forum on Flickr.

 


I would like to share ideas and discuss with other PhotoEngine users. Do you have a public forum?

Yes, the official PhotoEngine forum is hosted on Flickr. It is the best place to show your images, ask technical questions, share tips and tricks and also communicate with the Oloneo developer team. Please be aware that this forum is in English.

 


Where is the user manual?

The English and French versions of the user manual can be accessed directly from within the product by clicking on the “Help” tab.

 

The user manuals can be consulted online as well.

 

Videos are also available directly from within PhotoEngine by clicking on the little video icons.

 


In which languages is the user manual available?

The PhotoEngine user manual is available in English and French. Please note that the user manuals can be accessed directly from within the product by clicking on the “Help” tab.

 


Can I unlock the trial version of PhotoEngine after I have purchased a valid license?

Yes, you do not need to download PhotoEngine again. Launch PhotoEngine and enter your email address and serial number when prompted.

 

IMPORTANT: please note that you need to be connected to Internet when unlocking PhotoEngine.

 


Do I need to register my copy of PhotoEngine?

No, when purchasing a license of PhotoEngine in the Oloneo web store your copy is automatically registered using your name and email address. No further step is required to register your copy of PhotoEngine.

homwpage: http://www.oloneo.com/

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